Many companies are increasingly using the Service Now platform to provide business and IT services to their end users worldwide. That's why, according to Unisys, they are increasingly looking for experts who can implement and manage new, value-adding functions. These include, for example, the creation and maintenance of a multilingual service catalog or the expansion of their database for configuration management.
With Unisys' new Service Now platform service, companies can focus on their core business, while Unisys takes care of the management and operation of the service management environment, according to the Unisys concept. The new service will be offered in a one-year subscription.
Paul Gleeson, Unisys' Global Vice President, Edge Services, states: "We rely on Advanced Analytics and our deep operational expertise to manage the company's Service Now environments. This will allow customers to streamline their operations, better anticipate and manage their IT spend, and better serve their end users. "That's in the portfolio
Unisys aims to help customers take full advantage of Service Now. Specialists provide a variety of Managed Services for the platform - from planning through implementation and optimization to the long-term management of Service Now solutions. This creates a company-wide service structure that is crucial for the processes in a digital enterprise.
For this approach to service management, Unisys was named Leader in the 2014 Forrester Research, Inc. Wave report.
Unisys management services for customers using the Service Now platform include:
Development of a service catalog and self-service portal for end users and translation of both into different languages;
Integration of the Service Now platform into the essential management tools for IT operations;
Configuration management;
Knowledge Management: Utilizing industry-specific best practices and Unisys operational experience to develop an expanded knowledge base. This is important to streamline operational processes and improve service;
Flexible support levels, including 24/7 support in case of breakdowns or failures.
The new Platform Management Service is the latest addition to the "Unisys Edge Service Management Suite for the Service Now Platform". All of these offer digital businesses access to personalized, responsive and always-available business and IT services to best serve their employees, partners and customers.
