Mitel, a corporate communications company, has unveiled a new strategy to remove technical barriers between enterprise communications and mobile communications. Mitel relies on the cloud .
The company combines its mobile, enterprise and cloud technologies to create real-time business models. But the majority of companies have not yet linked the communication platform to the mobile network. Rich McBee, President and CEO of Mitel says, "For many of us, the first thing we do in the morning is to look at our phone. More and more of the daily business communication takes place via a mobile device instead of a stationary telephone or a PC. By defining mobile as the primary point of contact and leveraging our rapid advances in cloud and LTE technologies, we can offer businesses and consumers improved access to the mobile, collaboration and information tools they demand. "
The core of the Mitel strategy is the vision of the "mobile enterprise". This is characterized by the Mobile First principle, is cloud-networked and shaped by the so-called millennial generation. Communication, tools and information, traditionally linked to a physical location, should be seamless and accessible from anywhere. The transition from corporate to mobile network is instantaneous and unnoticed.MiCloud
Mitel provides a real-time cloud for the mobile enterprise and provides comprehensive mobile services. Service providers can deliver real-time telephony, video and collaboration services. The cloud is suitable for small businesses, but also for large companies that want to gain flexibility and speed through a mixed hardware and software environment.
LTE
Mitel's VoWiFi (Voice over WiFi) solutions can give companies a competitive advantage by providing the solution in Asia, Europe and North America, according to the manufacturer. Companies are thus able to offer extensive, desktop-like communication features on any smartphone. The VoWiFi solution is also suitable for making international calls via a cellular WiFi signal, as if it were a local call. This saves companies expensive roaming charges.
Support functions
The MiContact Center should also help to better network the company with the customer. Customer service also takes into account text messaging, chat, and voice applications to make it smarter. Advanced analysis and integration capabilities are made possible by incorporating the Internet of Things (IoT) and Machine-to-Machine Communication (M2M).
Services in the hospitality industry
Mitel also provides personalized services for hotel guests and staff. Mitel's hospitality solutions connect a guest's smartphone to the hotel network, making it an extension of the room phone. This allows the guest to access, for example, room key functions, the answering machine, speed dialing or location-based services.
Tap-to-Connect connection
Mitel's MiCollab Unified Communications software is compatible with Apple, Android, Windows and Blackberry smartphones. It provides a unified user interface for speech, video and collaboration in real time.
